Ordering and Payment
We accept the following payment methods:
- Credit Cards (Visa , Master & American Express)
- Debit cards
- Net Banking
- Cash on Delivery (COD).
Please try again after a little while. If the payment is still not accepted, please verify your account balance. If you still face an issue, please contact our customer support team.
1. Choose a category from the top navigation menu or search to explore a specific style or trend.
2. Select your preferred item and click “Add to cart”. Once you've added all items, it's time to check out under ‘View Cart’ then ‘Proceed with Checkout’.
3. Sign into your account or, if you've not yet created one, proceed with entering your email address and all the required shipping information.
4. Select your preferred payment method.
5. You will receive an Order Confirmation and your order will be prepared and shipped to you.
6. You will receive an update once the order is shipped along with a tracking number that will update you about every step until it is delivered to your location.
You will receive an email confirmation including your order number shortly after you checkout successfully. Be sure to scan your junk mail folder just in case it didn't make it into your inbox. If you haven't received your order confirmation email after 24 hours, please reach out to our customer support team.
Reach out to our customer support team right away so we can correct your address before your order is shipped.
We are constantly receiving new items and we sometimes re-stock, so make sure to check back soon. Can't wait? Shop similar styles in the meantime!
Yes, you might be able to cancel your order before it’s processed. For cancelations, please email support@jacadi.ae or reach out to our customer support team via the Live Chat option
If we have already processed your order, you need to contact us and return the product. Please visit your account on the website and choose the return section. Initiate a return by selecting the order and items that you want to return. We will contact you regarding the further steps via email.
For more information read our Return Policy.
Please keep in mind that the refund depends on the applied payment method. Your refund will be processed once your package has been received in our distribution center.
Refund Process for Payment on Delivery (COD):
You will be refunded the amount with a credit voucher applicable on the website of the returned product's value. Please note the refund will only be processed if the product is received in the original condition with all tags in place.
Refund Process for Credit & Debit card Payment:
The amount will be refunded to the card with which the payment was made. Usually, it takes around 7 to 14 working days depending on the type of card and the bank) of our receipt of the product . Please note the refund will only be processed if the product is received in the original condition with all tags in place.
Shipping and Costs
No, we don’t offer that option at the moment.
We offer free shipping for amounts equal to and above 350 AED. A delivery charge of 16 AED will be levied for every order below 350 AED. You can see the shipping fees on the checkout page before the payment is made.
Once your order is confirmed, our endeavor is to deliver it to you as soon as possible. As a normal process, the deliveries will be made within 3-5 working days
Once your order is confirmed, you will receive an email with the tracking Information. You can track your shipment with the provided tracking link /Number.
Click & Collect is not available at the moment, but we will inform you as soon as this option is available.
VAT is included in the final purchase price when you place your order and there are no additional costs due upon delivery.
If you see that the package was delivered but you haven't received it, be sure to check around your property or with any other members of your household. The package may have been left in a secure location if you weren't around at the time of delivery. If you still can't locate it, please reach out to our customer support team.
Returns
We offer a full refund (excluding delivery costs) on any items returned to us within 14 days of the delivery date, and provide a free pick-up service for all returns for your convenience. To create a return, go to ‘Return section at the My Account page and select your Order and the item you want to return. You can find more info on returning an order in our Return Policy.
This option is not available at the moment. We will inform you via email once this option is available. You have to create an account to receive any updates from us.
Refunds are issued via the original payment method and will normally appear within 7-14 business days, depending on the processing time of your payment provider. Kindly note that we will initiate the refund from the date we receive your parcel at our distribution center.
While we offer free returns for all orders, the delivery cost won’t be included in your refund.
In case you couldn’t find the answer you are looking for in the FAQ section, please email support@jacadi.ae or reach out to our customer support team via the Live Chat.
Account
Creating an account on our website is a great way to save multiple delivery addresses, review your order history and request return labels - all from your own Account Page. In other words, it helps make shopping fast, personalized and fun.
No, all you need is an email address. It is always recommended to register for an account so you can start adding items to your Wishlist.
Creating an Jacadi account is a great way to save your address information and keep tabs on your order history. Simply click My Account at the top of any of our site pages and follow the quick and easy steps.
Please follow the ‘forgot your password?’ link on our ‘Sign In’ page and enter your email address. Instruction on password retrieval will be sent to your email.
You can easily change all your information on your account. Go to your profile & select “Edit Account Details”, after which you can make the desired changes
Jacadi Products
Clothes and shoes
In order to choose the right size for your child, you can refer to the size guide for clothing and shoes.
https://www.jacadi.ae/en/size-guide
Our collections are created to meet the needs of your children. Each age has its own specificities and requires particular details. Our teams of stylists and modellers adapt each of the products. Our collections are created in our Paris offices and must meet both the needs of comfort and practicality, while being elegant and modern. Then, the products are manufactured either in France, in Europe or in other countries in the world in particular in Asia. We control our production line in its entirety.
Jacadi offers clothes with high end materials that require your attention to stay soft and beautiful (cashmere, merino wool, silk ...). To preserve the beauty of your clothes, a care label is sewn on each product. It is by following these recommendations that your garment will remain beautiful in time and that its material will not be altered. In addition, we recommend that you wash your clothes before use.
Our shoes are created by experts to accompany your children from their first steps. Depending on their age, children have different needs (height of the arch, to the flexibility of the sole ...), that's why we offer different ranges of shoes:
• The pre-walk range (17 to 22), ideal for learning to take your first steps.
• The range works (from 19 to 24) for babies who walk alone without help.
• The child range (from 24 to 39) for the child.
In addition, we offer different models so that every child can be comfortable.
It is advisable to put on your baby with suitable shoes as soon as she begins to stand on his own (even with a support). The shoes of the Pre-walker range perfectly meets this need because:
• They have a raised ankle to ensure a good support. They are flexible to accompany the movements of the baby's foot.
• Their sole is extra-thin and light and does not hinder small awkward steps. The collar, (the ankle bone) and the inseam are formed to ensure the best comfort.
• The ankle guides the foot
• They are leather.
As soon as the walk is acquired and controlled by your baby, you can choose the walker range.
As soon as your child wears shoes, be sure to check her shoes every two and a half to three months. The foot of your baby, partially ossified, remains insensitive to the pain of a shoe too small. From 2 years, measure their foot every 6 months. On average, the foot grows from 2 to 3 sizes per year. The foot is definitively formed at 15 for girls and 16 for boys.
If you have a pedimeter: place the child's foot on the pedimeter. The children must be standing and their toes must be well deployed. Place the cursor on the longest toe, read their size in the notch.
If you do not have a pedimeter:
You can print the available meter below to measure your child's foot. You can draw the contours of the foot laid flat on a white sheet before going to the store. Our sales consultants will help you measure your child's height using their pedimeters.
Our shoes are designed to accompany your child right from the start. They are made in Spain and Portugal by experts. JACADI shoes are made of quality soft leathers. Leather is a living material that needs to be protected and maintained regularly to maintain its flexibility, elasticity and brightness..
The protection of the shoe:
• Waterproofing protects the leather from external aggressions
• The shoe polish should be applied regularly to the smooth leather to clean and shine.
• The shoehorn helps preserve the shape of the shoe
The maintenance of the shoe:
•Smooth leather or grained leather: a shoe polish should be applied regularly.
•Patent leather and glossy leather: a damp cloth removes traces and scratches
•Greasy leathers and nubuck: a special bomb of greasy leather will lubricate the leather after using a soft cloth to clean
•The nubuck or velvet crust: clean with a crepe brush that will straighten the leather fiber and erase localized stains
No we do not offer the actual measurement to each size. For this type of detail please contact a Jacadi store.
Nursery
Before all use we recommend washing our products such as our stuffed toys (without music box)bath towels, bibs and blankets.
•Musical stuffed animals are to be used under the supervision of an adult.
•The string of the music box must be pulled gently by an adult.
•Soft plush toys and rattles can be used from birth.
The sleeping bag is ideal for sleeping toddlers until they know how to stand. Its size changes as the child grows up. We offer models up to 24 months. The bunting is only intended for "daytime" use, for a nap in a stroller or in a deckchair under the supervision of an adult. It is used until the 3 months of the child.
Or in other countries in the world in particular in Asia. We control our production line in its entirety.
Skincare and scented waters
Jacadi skincare products and scented waters for babies are hypoallergenic, paraben-free and alcohol-free.
The composition of each of our skincare products and scented waters can be found on their product page and is indicated on each packaging of our products.
Gift Order
When at the first page of your shopping cart, there will be a box to check "I want my order to be gift wrapped." (Click this option) You will also have the opportunity to write a gift message which will appear on the packaging slip. This service is free.
Depending on the size of the item(s) and the amount of items in the basket will be determine the amount of gift boxes. We do not gift wrap individual items from an order.
Large items cannot be gift wrapped.
The prices of the items offered are carefully removed by our teams. No prices on tags or mention on the packaging slip.