Ordering and payment 


We accept the following payment methods:

- Credit Cards (Visa , Master & American Express)

- Debit cards

- Net Banking

- Cash on Delivery (COD).


What should I do if the payment is not accepted?

Please try again after a little while. If the payment is still not accepted, please verify your account balance. If you still face an issue, please contact our customer support team.


How do I place an order on your site?

    1. Choose a category from the top navigation menu or search to explore a specific style or trend.

    2. Select your preferred item and click “Add to cart”. Once you've added all items, it's time to check out under ‘View Cart’ then ‘Proceed with Checkout’.

    3. Sign into your account or, if you've not yet created one, proceed with entering your email address and all the required shipping information.

    4. Select your preferred payment method.

    5. You will receive an Order Confirmation and your order will be prepared and shipped to you.

    6. You will receive an update once the order is shipped along with a tracking number that will update you about every step until it is delivered to your location.


How will I know if my order has been placed successfully?

You will receive an email confirmation including your order number shortly after you checkout successfully. Be sure to scan your junk mail folder just in case it didn't make it into your inbox. If you haven't received your order confirmation email after 24 hours, please reach out to our customer support team.


Can I add items to an existing order?

I accidentally placed my order with the incorrect shipping address. What should I do?

Reach out to our customer support team right away so we can correct your address before your order is shipped.


The item I want is out of stock. When will it be available again?

We are constantly receiving new items and we sometimes re-stock, so make sure to check back soon. Can't wait? Shop similar styles in the meantime!


Can I cancel my order or make changes to it?

Yes, you might be able to cancel your order before it’s processed. For cancelations, please email support@jacadi.ae or reach out to our customer support team via the Live Chat option

If we have already processed your order, you need to contact us and return the product. Please visit your account on the website and choose the return section. Initiate a return by selecting the order and items that you want to return. We will contact you regarding the further steps via email. 

For more information read our Return Policy.


How long will it take for me to receive my refund?

Please keep in mind that the refund depends on the applied payment method. Your refund will be processed once your package has been received in our distribution center.

- Refund Process for Payment on Delivery (COD):

You will be refunded the amount with a credit voucher applicable on the website of the returned product's value. Please note the refund will only be processed  if the product is received in the original condition with all tags in place.

- Refund Process for Credit  & Debit card Payment:

The amount will be refunded to the card with which the payment was made. Usually, it takes around 7 to 14 working days depending on the type of card and the bank) of our receipt of the product . Please note the refund will only be processed if the product is received in the original condition with all tags in place.