Jacadi's return policy
RETURNS
What is your returns policy?
We offer a full refund (excluding delivery costs) on any items returned to us within 14 days of the delivery date, and provide a free pick-up service for all returns for your convenience.
To create a return, go to ‘Return section at the My Account page and select your Order and the item you want to return.
Do you have the option to return my Order in the Stores?
This option is not available at the moment. We will inform you via email once this option is available. You have to create an account to receive any updates from us.
When will I receive my refund?
Refunds are issued via the original payment method and will normally appear within 7-14 business days, depending on the processing time of your payment provider. Kindly note that we will initiate the refund from the date we receive your parcel at our distribution center.
Will shipping & duties be refunded on return?
While we offer free returns for all orders, the delivery cost won’t be included in your refund.
I can’t find the option I am looking for
In case you couldn’t find the answer you are looking for in the FAQ section, please email support@jacadi.ae or reach out to our customer support team via the Live Chat.